平安银行深圳时代金融支行服务创新

Ping an bank, shenzhen financial branch service innovation era

With ping an group strong backing support, in the "civilized norms service demonstration unit" honor incentive, the era of ping an bank, shenzhen branch financial branches around "services and promote development", creates the brand "service" thread to carry out the management services, in the way of service innovation constantly explore, through practice, gradually found a suitable for our bank service innovation.

At the headquarters of the high quality civilized, on the basis of the service specification, we have proposed the "three heart service" ten o 'clock, three heart is kind, warm-hearted, sincere; At ten o 'clock is well done, action quick, the efficiency higher, the reason a bit less, bigger volume, mouth sweet a bit, smile more, counseling skills, brains live a little, a little bit stronger, we insist on love, heart think for customers, for customers, for customers, by the vast number of customers and the social from all walks of life both trust and support, at the same time also received the rapid and continuous development of business.

I can pour built surplus wealth management center. Facilities, beautiful environment service, to provide comprehensive, integrated service for the general customers the at the same time, highlight the characteristics of services, and shape the image, create brand. We have held many financial planner certification service personnel, tailored to customers in accordance with the actual situation of wealth management products. Do in Ann full service: efficiency requirements, accurate, fast, good; Sensory demands, static, neat; Credibility, sincerity, letters, demand; Emotional needs, the family maintenance; Respect the demand - Ann surplus card.

In order to better provide customers with efficient and convenient services, effective shunt customers, we also introduced the widely touted on the management concept of "tree service"; Top serving the grassroots, the background service at front desk, front desk service to customers, take the customer as the center, take the customer as a starting point, regardless of position, regardless of/irrespcet of the differences in position, regardless of the size of the customer problems, establish efficient service mechanism, in order to solve a problem and provide a full range of customer service support.

Many Banks official authorization application channels do not leak, quick review, to serve the entire! Welcome to visit my 51 network credit card on-line application channel: //cc.51credit.com/